Iyo Psychology yeChatbots

Zvemukati

• Iko kukanganisa kwakashata panzira yatinoita nevamwe
• Iko kunyepedzera kwekushamwaridzana pasina zvinodiwa zvehukama

Kugamuchirwa kune ramangwana re-bot-centric, iro rakagadzirirwa kugadzira vashandisi vema-smartphone - kureva anenge munhu wese muWestern hemisphere - fambisa iyo internet mune chit-chat fashoni nemubatsiri chaiye.

Asi "mubatsiri" achakurumidza kuve asina hunhu ... Alexa, Siri nevamwe vanozoyambuka mutsetse kubva kumarobhoti asina hunhu kuenda kumasangano anoziva maitiro edu, maitiro, zvido zvedu uye zvatinofarira pamwe chete, kana zvisiri nani kupfuura, shamwari dzedu dzepedyo uye hama.

Uyezve, vanogara vainawe uye varipo kwauri, vanowanikwa panobata bhatani.

Kune makambani, iyi fomula inokunda: Vashandisi veSmartphone varatidza kuti vari kungoda kurodha pasi uye kushandisa nguva mune yakati wandei maapp. Nekudaro, mabhizinesi anogona kunge ari nani pakuyedza kubatana nevatengi mumaapps ivo vatove kushandisa yakawanda nguva.

Uye bot inogona kupa mukana wakakura kupfuura maapplication uye nekutsvaga kwewebhu nekuti inogona kunzwisisa masikirwo ekutaura - uye nekupa iko kubata wega mune imwe nzira isiri yemunhu mushandisi.

Maitiro akadaro ane zvakadzama zvepfungwa zvigadziriso. Kana tichifambidzana nematauri, huropi hwedu hunotungamirwa kuti utende kuti iri kutaura nemumwe munhu. Izvi zvinoitika sezvo mabhoti achigadzira kunyepera kwepfungwa kuona kwekudyidzana, kukurudzira mushandisi kupa kune bot zvimwe zvevanhu-zvakafanana zvinhu zvavasina. Izvi zvingaite kunge zvemutorwa, asi ichi chinongedzo chehunhu hwevanhu kumhuka, zviitiko kana kunyange zvinhu itsika yakasarudzika inozivikanwa seanthropomorphism.

Makomputa agara ari eanodikanwa echinangwa akadaro anthropomorphic hunhu. Kubva zvavakauya, havana kumbobvira vaonekwa semachina chete kana kungori mhedzisiro yekudyidzana pakati pehardware nesoftware. Mushure mezvose, makomputa ane ndangariro uye anotaura mutauro; vanogona kubata mavhairasi uye voita vakazvimiririra. Mumakore achangopfuura, hunhu hwehunhu hwakawedzera kusimbiswa mukuyedza kuratidza izvi zvisina hupenyu sezvinhu zvinodziya uye zvine humanoid.

Nekudaro, kuwedzera "humanization" yemachatbots kunogona kukonzera kwakakosha paradigm shanduko mumhando dzevanhu dzekudyidzana. Izvi zvinouya nenjodzi - uye mhedzisiro yacho inogona kunge iri nyoro uye isina kusimba.

Iko kukanganisa kwakashata panzira yatinoita nevamwe

Sevanhu, huropi hwedu hune hunhu hwesikirwo hwekuda kurerutsa pane kuomarara. Kutaurirana kwemakomputa kunokodzera izvi zvakakwana. Yakavambwa pane fungidziro yezvishoma kana zvakadzvinyirirwa zvemagariro cues, mazhinji acho anogona kupfupikiswa muimoboni, hazvidi kuwanda kwekuziva kwekuedza.

Iyo chatbot haidi kubatanidzwa kwepamoyo uye kududzirwa kwezvisingaite zvirevo zvinodiwa nevanhu, nokudaro zvichiita kusangana kwedu nazvo kuve nyore. Izvi zvinofambidzana pamwe nehuropi hwedu hwekutarisa kune husimbe hwekuziva. Kudzokororwazve kudyidzana ne chatbots kunokonzeresa kuvaka kweiyo nyowani yepfungwa modhi iyo inozivisa izvi kusangana. Izvo zvichave neruzivo seakasiyana mamiriro epfungwa kubva kwatinoturikira kudyidzana kwevanhu.

Kana munhu akabatana nemumwe munhu - semuenzaniso, shamwari - tinotungamirwa nechishuwo chekutora chikamu muchiitiko chakagovaniswa. Kutaurirana nebhoti kwakasiyana - iko kugutsikana kunobva mukuchinja kwepfungwa, rudzi rwechikwata: Unogona kuzadzisa chinangwa chako (kuwana rubatsiro, ruzivo, kunyangwe kunzwa kwekufambidzana) pasina "mutengo" Hapana kudyara kunodiwa: hapana chikonzero chekunaka, kunyemwerera, kubatanidzwa kana kuve nehanya nemweya.

Zvinonzwika sezvakanaka - asi dambudziko rinomuka kana tikapindwa muropa neiyi nzira yekubatana kwe bot uye zvishoma nezvishoma tikatanga kuita kuda kwe "kutaurirana kuri nyore." Izvi zvinogona kutungamira kumatambudziko echipiri.

Iko kunyepedzera kwekushamwaridzana pasina zvinodiwa zvehukama

Chatbots dzinotambudzwa nezvatinoda zvekare uye zvishuwo. Zvatinokurudzira zvakakosha zvinobva munzvimbo dzepasi-dzehuropi, senge limbic system, iyo inosanganisirwa nemanzwiro uye kurudziro. Zvidzidzo zvakawana kuti vashandisi vaitarisira hukama husingaenzaniswi mavakanga vari munzvimbo yepamusoro.

Pane misiyano yesimba muhukama chaihwo hwehupenyu. Simba rinoreva kugona kukurudzira hunhu hweumwe, kuita zvido uye kuzadziswa kwezvaunoda (Dwyer, 2000). Kana uchitaurirana nemabhoti, vanhu vanotarisira kuve nesimba rakawanda kudarika rimwe divi, kuti vanzwe kuti vanogona kudzora kudyidzana uye vatungamire hurukuro kune chero nzvimbo dzavanonzwa senge.

Kusaziva izvi zvinoita kuti vanzwe zvirinani pamusoro pavo uye vadzosere pfungwa yekudzora pamusoro pehupenyu hwavo. Mune mamwe mazwi, kuitira kusimudzira kuzviremekedza kwedu, isu tine chishuwo chakavanzika chekubata hushoma hukama hunotungamirwa nesimba muhupenyu hwedu. Iko hakuna mukwikwidzi ari nani kune iyi hukama kupfuura chatbots.

Asi mukugadzira marobhoti ayo akagadzirirwa kuti ave shamwari, vanhu vanowana kunzwira tsitsi sekunge ndicho chaicho chinhu. Kusiyana nevanhu chaivo, vanogona kuve vanozvifunga uye kuzvidzora, mitezo ine imbwa-yakafanana kuvimbika uye kuzvipira.Vachagara varipo nekuda kwako uye vachagara vaine nguva yako.

Iko kusanganiswa kwehungwaru, kuvimbika uye kutendeka hazvimisike kune pfungwa dzevanhu. Kunzwika pasina kuteerera kune mumwe munhu chinhu chatinoshuvira kwazvo. Njodzi ndeyekuti kudyidzana kwakadaro nematauriki kunogona kutungamira mukufarira pakati pevamwe kwehukama nehungwaru hwekunyepa pane kutadza uye dzimwe nguva kusatendeka kwevanhu.

Tiri kugadzira matekinoroji ayo achatipa kunyepedzera kwehukama pasina zvido zvehukama. Nekuda kweizvozvo, hupenyu hwedu hwemagariro hunogona kutadziswa zvakanyanya isu patinotendeukira kune tekinoroji kutibatsira kuti tinzwe takabatana munzira dzatinogona kudzora zvakanaka.

Mabhoti pasina mubvunzo anobatsira, uye anogona kutibatsira zvakanyanya munzvimbo yedhijitari. Zvakare, kunyatsogadzirisa matekinoroji maitiro pamwe nemafungiro epfungwa dzevanhu anotibatsira kuti tisvetuke mune yedu ruzivo uye bhizinesi maitiro.

Zvisinei, zvakakosha kuchengetedza zvipingamupinyi - kune maECEO ane ruzivo uye kunyanya kune chizvarwa chechidiki chevatungamiriri vebhizinesi. Vechidiki vepiritsi-vakapindwa muropa vanofadzwa ne "nanny bots" vanogona kukura kuva vanyarikani vechidiki vanotendeukira kune vazhinji-vanofadza cyber-shamwari panzvimbo yekugadzirisa nyaya neshamwari chaidzo. Mukukura, hapana huwandu hwesimba rehunyanzvi huchavadzidzisa yakakosha, isingagumi uye yakakosha maitiro ebhizinesi kune ese: kumisikidza hukama hwechokwadi, hwehukama uye hwechokwadi nevatengi vako nevatengi.