Kukwira, Kudonha, uye Kuberekwazve kweCustomer Coach

Ichi chiumbwe chezviitiko zvebasa uye nehupenyu makaragi andakaziva pamwe neangu. Inosanganisa zvidzidzo zvehupenyu kwatiri tese.

Ruzivo rusina basa rwakachinjwa kuverengera kusazivikanwa.

Robin akapedza kudzidza kubva kuSan Francisco State U aine degree reChirungu uye aive neruzivo diki rwezvaaida kuita nezvebasa, kana kunyangwe, zvakadzika pasi, anga akagadzirira rimwe. Asi pane kuita hupenyu, hupenyu hwakaita iye: Shamwari yake yakanga yanyoresa kosi yekuti ungave sei murairidzi webasa, saka naRobin akadaro.

Kumwe kwekudzidziswa kwakanangana nemaitiro ekutengesa zvakavanzika maitiro. Robin aisada kushambadzira, asi kuti arege kunyadziswa kuve nehofisi yakanaka yaaida asi nevashoma vatengi vachiuya kuzobhadhara, akazvimanikidza kutumira email shamwari dzake dzese nemhuri kuzivisa kuvhurwa kwenzira yake nyowani yekudzidzisa, achinyanya vanhu vakaita iye: 20-chimwe chakasununguka hunyanzvi vanopedza kudzidza avo vaisaziva iro basa rekuita kana maitiro ekuwana basa rakanaka.

Kushamisika kwaRobin, gumi nevaviri shamwari dzake nemhuri vakasainira kubvunza kwekutanga kwemahara uye, nekutenda muchidimbu kudzidziswa kwekutengesa kwaakagamuchira mukosi yake yekurairidza, vanomwe vakasaina muhomwe wakabhadharwa.

Anofara, Robin akagadzirira kwazvo chikamu chega chega uye nehunhu hwake hwekuhwina uye zvikamu zvacho zvichinakidza, senge hurukuro pakati pehama, vatengi vake vakagutsikana uye vakakurudzira Robin kushamwari dzavo. Maiwe, ivo vakakurudzira Robin vasati vasvika mubhadharo wecoaching: Vakawana basa mune yavo yakasarudzika basa, uye zvakanyanya kukosha, ivo vanogutsikana mune iro basa?

Vanenge vese vatengi vaRobin vakauya neimwe kana yakawanda nzira dzebasa dzavakanzwa kufara nezvadzo. Uye vese vakauya nechikepe chakazara chehunyanzvi hwekutsvaga basa: tangazve, LinkedIn profil, uye tsamba yekuvhavha, hunyanzvi hwekubatanidza, uye hunyanzvi hwekubvunzurudza hunokudzwa nevhidhiyo yekunyepedzera yevhidhiyo.

Asi mumwe chete wevatengi vanomwe vaRobin akawana basa ravanotarisira, mumwe munhu Robin aisazofungidzira kuti ndiye achabhadharwa, asi mutengi uyu akabatwa, kunyanya mukushamwaridzana, kusanganisira pasocial media. Uye nyangwe mutengi iyeye aisanyatsogutsikana nebasa raakawana.

Vaviri vevamwe vatengi vaRobin vakapedzisira vaenda kunopedza chikoro senge yekufamba kwenguva, uye vamwe vana vakasara vachinakidzwa naRobin neruzivo rwekudzidzisa asi basa ravo raive richiri kumutsetse wekutanga, uye zvakanyanya, vaive vazvirova vega -kudzikunura. Mumwe akati, "Kunyangwe nehunyanzvi hwese hwekutsvaga basa, pakupedzisira, vaigara vachitsvaga mumwe munhu, pamwe munhu akangwara, akanyatsodzidziswa kana ane ruzivo, kana chimwewo chinhu."

Robin zvakare aive nemumwe angave-achichinja basa asi iye mutengi akapedzisira asarudza kugara mune rake razvino basa kunyangwe aive asingafare mariri. Mutengi akachema-chema achiti, "Hapana munhu airatidzika kunge anoda kuhaya newbie pavanogona kuhaya mumwe munhu ane ruzivo, uye zvakanzwa zvine njodzi kudzokera kune imwe degree. Ndingadai ndichiri newbie uye mukuru. Uye mushure menguva dzese uye mari yechikoro, mushandirwi angandipinza basa here randinoda zvirinani pane randiinaro parizvino? "

Kwemwedzi yakati wandei, Robin akaedza kusafunga nezvezvakaipa zvevatengi vake. Vatengi vake vaimuda, aifarira nguva, aiita mari, uye aigona kuudza mhuri yake neshamwari kuti aizvishandira achibudirira. Asi rimwe zuva, apo mutengi, uyo akange akashanda nesimba kuti awane basa, akasiya achichema, Robin akatora danho kumashure. Akagumisa, pamwe zvisirizvo, kuti vanhu vazhinji vaizobhadharira chipangamazano webasa havana kukwikwidza mumusika wemabasa emabasa akanaka evachena.

Chainyanya kumunetsa, Robin anga atanga hake kuraira vatengi vake pamakiyi ekutanga zvekare uye LinkedIn profil, asi sezvo vatengi vake vaive vachinetseka kumisikidza basa, akabva anyora zvekuzvinyora, izvo zvaainzwa aine mhosva nezvazvo. rondedzero. ”

Pamusoro pezvo, akafunga, "Ndiri kuita zvakanaka here kutora mari kubva kune vatengi ini ndisina chivimbo kuti ingagone kuwana chena kara-chena basa? Ndiri kuita mushe mukudzidzisa vanhu vepakati-kati maitiro ekuita basa rakakura kutsvaga apo, kana mutengi akabudirira, iye / anogona kuwana basa pamusoro pemunhu anokwanisa uyo anga asina mari yekuhaya pfuti yakabhadharwa kana asina kumbonzwa kuti zvine hunhu kuita kunge ari mukwikwidzi ari nani pane iye / iye kutaura zvazviri.

Saka Robin akazopedzisira amira kushambadza uye, mukati memwedzi mishoma, maitiro ake aive moribund, ndobva afunga kuve amai venguva yakazara-pamba.

Vana vaRobin pavakasvika gumi nemaviri negumi, akaona Zvakaoma kururamisa kugara-amai venguva yakazara, kumurume wake, shamwari, uye kwaari. Kunze kwezvo, aive ave kufinhwa, saka akafunga kumutsa tsika yake. Asi panguva ino, akafunga kutarisisa pakubatsira amai vanogara pamba kuti vararame hupenyu hwakapfuma asi kwete kuburikidza nebasa. Akafunga kuti izvo zvaizove nyore pane kuwana vashandirwi kuti vabhadhare vatengi vake.

Uye aive akarurama. Akabatsira vatengi vake kujekesa zvinangwa zvehukama hwavo, kunyangwe vaida vana, zvavaizoita senzvimbo yekugadzira, uye nekuzvipira. Mukuita uku, akabatsira vanhu nehukama hwavo uye nenyaya dzevabereki, uye akatobatsira vaviri vatengi avo vaishanda kugadzirisa dambudziko nemukuru wavo.

Kubudirira nekukurumidza kwaRobin mukuita kwake kwakanangazve kwakamukurudzira kuti azvitengese, uye netiweki yake hombe yekugara-pamba-amai shamwari, akakurumidza kuve nebasa rese raaida: maawa makumi maviri pasvondo uye ari kupa kumhuri mari . Sezvakakosha, anonzwa kuti yake nyowani yekutarisa haimanikidze chero ehunhu hunokanganisa hwakamisikidzwa mune rake basa rekudzidzisa maitiro.

Kutora

Dzidzo dzinotevera dzakasimbiswa mune nyaya yaRobin:

• Ngwarira kuwira mune basa, sezvakaita Robin paakasarudza kuve murairidzi webasa nekuda kwekuti shamwari yake yaiitevera. Zvakakosha sekuita basa, vanhu vazhinji vanopedzisira vari mune basa zvakanyanya netsaona kupfuura nesarudzo. Usarega hupenyu huchiita iwe; ita hupenyu.
• Kutya kunyadziswa kunowanzo kukurudzira. Ungashandisa sei izvozvo kukukurudzira kuti uite chimwe chinhu chaunofanirwa kuita asi woverengera? Semuenzaniso, isu tiri kupinda mutero-kufaira mwaka. Fungidzira kunyara kwaungaita kana iwe ukatadza kufaira nenguva uye uchifanirwa kuudza mhuri yako kuti waifanirwa kubhadhara chirango chakaomarara?
• Kunyanya mune yedu COVID-inoremerwa hupfumi, kuvaka uye kushandisa yako wega network kwakakosha sezvakamboita.
• Kazhinji, mutengi kana kugutsikana kwevatengi kunoenderana zvakanyanya nezvekuti kana ruzivo rwacho rwunonakidza sekunge mhedzisiro yacho yakanaka.
• Kuchinja mabasa kwakanyanya kuoma kupfuura vamwe vatapi venhau vanoratidza. Izvo zvinowanzoda kudzoka-kuchikoro-stint inoteverwa netariro yekuti iwe unogona kugonesa mumwe munhu kukuhaya iwe, newbie akura, pamusoro pevanoziva musarudzo, uye nebasa rakanaka pane rawaimbove naro.
• Zvinowanzo kuve nyore kuraira vanhu nezvekuti vangashandise sei hupenyu hwavo pane kugonesa mushandirwi kuti avashandire. Izvo hazvisizvo kana iwe uchinge uchishanda pamwe nevevanoda nyeredzi, asi vashoma nyeredzi vanonzwa kudiwa kwekubhadhara murairidzi webasa.
• Usarega kubudirira uye kunakidzwa kwezvauri kuita kukupofumadza kuhunhu hwetsika.

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